3Play Media: Help Guides and Resources

How do I get my 3Play account set up? 

  1. Establish your account and secure your UC discounted rate. Learn more: 3Play Media + University of California
  2. Once your account has been set up, connect your YouTube account and Enable Postback Captions. This will make it easier to upload content and send your completed captions back to YouTube. Learn more: YouTube - Link Accounts and Enable Postback Captions
  3. Customize your account by adding team members to your 3Play Media Project, checking your transcription settings, or setting up your basic account preferences.

How do I pay for captions? 

Important!: The 3Play Media team will submit all UC Berkeley invoices through Trancepta. Anyone who is listed as having billing access to a 3Play Media account or project will receive a copy of the invoice for their records at the end of the month. 

For caption orders under $5,000, we recommend paying with a departmental credit card. 

For caption orders over $5,000, we recommend setting up a Purchase Order. 

How do I order captions?

Captions can be ordered for videos on YouTube that are marked as ‘Public’ or ‘Unlisted’. ‘Private’ videos cannot have captions ordered for them. We recommend marking your video as ‘Unlisted’ while your captions process, and changing the video to ‘Public’ once your caption file is complete. 

How do I remove these ‘flags’? 

If there is anything that the transcriptionist can’t understand in your video’s audio, it will be marked as a ‘flag’ in your caption file. These flags must be removed to make sure that your caption file is accurate and compliant. Some videos may not have any ‘flags’, but some videos may have several. 

Is there anything else I should know?